3rd Line Engineer – 12 Month FTC
Join us. Help deliver a greener future.
At Salix, our aim is to deliver decarbonisation, create clean power and lower energy bills for consumers.
We enable people to live in warmer and healthier homes and we help deliver resilient public buildings which are better places to work, visit or use.
Our work means homes and buildings are cheaper to run as they benefit from cleaner and more sustainable energy.
We deliver and administer the government funding that unlocks greater energy efficiency and lower costs for councils, schools, housing associations, hospitals and universities.
We are a trusted delivery partner to the UK, Scottish and Welsh governments, regional combined authorities and public sector organisations across the country.
But our role goes beyond funding and our impact through the Warm Homes Plan.
We provide practical expertise, support and insight throughout every stage of delivery, helping organisations turn ambition into real-world impact while shaping future policy and best practice along the way.
Driven by purpose and backed by decades of technical and delivery expertise, our teams work collaboratively to make complex programmes happen at scale.
If you want to work somewhere where your ideas are valued, your development is supported and your work contributes to a greener future, we’d love to hear from you.
About the Role
Real ownership of a Microsoft 365 environment going through serious modernisation. Direct exposure to enterprise architects designing what most engineers only ever consume. A 12-month contract that genuinely accelerates a career, not a stopgap.
You’ll be the third-line technical lead, the intelligent client for an incoming managed service partner, and the person who lifts the wider workplace team’s technical capability through documentation, mentoring and knowledge transfer.
Responsibilities
- Second-line and third-line support across Microsoft 365.
- Interrogating logs, troubleshooting Conditional Access, Intune compliance and Entra sign-in issues, fixing or escalating with intelligent context.
- Own the modern Microsoft stack end-to-end: Intune, Entra, Conditional Access, Autopilot, Defender, Exchange Online, Teams, SharePoint.
- Be the intelligent client for the managed service partner, sitting alongside senior architects on high-level and low-level design, signing off statements of work, and owning post-handover BAU.
- Upskill the wider workplace team through quick reference guides, knowledge articles and on-the-job mentoring.
- Maintain compliance posture as the organisation works toward formal frameworks, including ISO 27001 and Cyber Essentials Plus alignment.
- Document everything so the team grows alongside the technology.
Required Skills
We’re looking for someone who has owned a Microsoft 365 environment inside an organisation, not someone who’s cleared tickets for clients in a managed service environment.
- At least 2 years of internal IT support in a professional environment.
- Hands-on experience configuring (not just maintaining) Conditional Access policies, Intune configuration profiles, compliance policies, and Autopilot deployments.
- Confident troubleshooting from Entra sign-in logs, Intune device compliance state, and Defender alerts.
- Comfortable explaining technical concepts to non-technical colleagues without being condescending.
- The kind of mindset that, when faced with something you’ve not seen before, articulates an approach rather than stops at “I don’t know”.
- Relevant Microsoft certifications, or a working knowledge that shows you’d pass them tomorrow.
- Strong technical documentation skills.
Preferred Skills
- Cyber Essentials, Cyber Essentials Plus or ISO 27001 hands-on involvement.
- PowerShell troubleshooting comfort.
- Experience operating within ITIL service management frameworks.
- Exposure to formal compliance frameworks.
- Engagement with senior stakeholders.
Salix encourages applications from people of all backgrounds and are committed to creating a diverse and inclusive organisation where different perspectives are valued. To monitor our processes, all applicants are asked to complete a diversity and equality form via the link provided here: